We live in an ever-changing economy and we know that circumstances vary from customer to customer. We strive to be there to change with them. That is why we offer our clients a dedicated support team inclusive of an Account Executive and Regional Sales Manager to listen, understand and provide the right refining programs to fit your needs. They also offer useful collection and segregation tips, as well as track and analyze refining lots. Our refining know-how, customer service responsiveness, and customer-first philosophy is what we live by.
Our additional steps of fire and ICP assaying technology set the industry benchmark in precision and accuracy in valuating your precious metal scrap.
Our Team travels all over the United States as well as Internationally to meet with existing customers and discuss potential new business opportunities. We’ve discovered that the best way set up an ideal refining program or identify new areas of precious metal reclaim is for us to personally walk through your facility, talk to your operators, and see the process first-hand.
These completely free audits have proven to be invaluable to our clients by pinpointing areas of lost assets and converting them into profits!
We welcome new customers to schedule an appointment to come and tour our secure facility. That way you can experience the refining processes in first hand. We provide a clean witness room to allow you to watch your material be weighed in, melted and processed. We are transparent with our service and we want you to feel confident in allowing us to handle your precious metals.
Refining is also a process that requires a lot of trust and control. Various vendors send scrap out to 3rd party company for melting, incineration and diamond recovery. This form of outsourcing compromises control and accuracy and can add other layers of cost to your potential profit. We recover your scrap right at our location – helping reduce costs and turnaround time. We also employ the most tenured staff industry-wide and have invested in the best equipment to ensure reliable and accurate results.